FAQ – Frequently Asked Questions
When will my order ship?
Orders are typically processed within 2–5 business days. Once shipped, you will receive a confirmation email with your tracking number. Estimated delivery for US orders is 7–12 business days after processing. Delivery times are estimates and may vary by product and destination.
How can I track my order?
Once your order ships, you will receive a tracking number by email. Use that number on the carrier's website to follow your shipment in real time. For questions, contact us at support@auremihome.com.
Do products ship separately?
Yes. Orders containing multiple items may ship from different suppliers and arrive in separate packages on different dates. This is normal — each shipment will have its own tracking number.
How are shipping costs calculated?
Shipping costs are calculated at checkout based on your destination address, package weight, dimensions, and selected shipping method. Final costs are shown before you complete your purchase.
What should I do if my order arrives damaged?
Contact us at support@auremihome.com within 48 hours of delivery. Please include your order number and photos of the damaged packaging and item. We will arrange a replacement or full refund at no additional cost to you.
Can I return an oversized item?
Yes, within 30 days of delivery, provided the item is unused and in its original packaging with tags intact. Please note that return shipping costs for large items (such as furniture) can be significant and are the customer's responsibility when returning due to a change of preference. AUREMI covers return costs for damaged, defective, or incorrect items. Contact us before shipping any return to receive authorization and instructions.
Will I pay customs or import duties?
For international shipments, customs duties, import taxes, and brokerage fees may apply. These charges are determined by your country's customs authority and are not included in our product prices or shipping costs. AUREMI has no control over these fees. We recommend contacting your local customs office for estimates before placing large orders.
How can I contact AUREMI?
Email us at support@auremihome.com. We typically respond within 24 hours, Monday through Friday, 9 AM–6 PM EST.